Privacy Policy

At Suntex, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and store the information we collect from our customers when they interact with our website, purchase our products, or use our services. By accessing our website or providing us with your personal information, you agree to the terms and conditions of this Privacy Policy.

  1. Information We Collect: a. Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you place an order or create an account with us. b. Order Details: We collect information related to your purchases, including the products you order, transaction details, shipping and billing addresses. c. Communication Information: We may collect information from your communications with us, such as emails or messages through our website or customer support channels.

  2. Use of Information: a. Provide and Improve Services: We use the information collected to process and fulfill your orders, communicate with you about your purchases, and improve our products and services. b. Marketing and Promotions: With your consent, we may use your email address to send you promotional materials, newsletters, or other marketing communications. You can opt-out of receiving such communications at any time. c. Personalization: We may use your information to personalize your experience on our website, recommend products based on your preferences, and provide tailored offers. d. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues you may have.

  3. Information Sharing: a. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing platforms. These service providers are bound by confidentiality agreements and are only permitted to use your information for the purposes of providing services to us. b. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. 

  4. Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

  5. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your browsing activities on our website. This information is used for analytical and marketing purposes. You have the option to disable cookies through your browser settings, although this may limit your access to certain features of our website.

  6. Changes to the Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.

  7. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@suntextees.com