Refund Policy

Returns 

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

We strive to provide our customers with high-quality products and exceptional customer service. This Refund Policy outlines the guidelines and procedures for requesting refunds for our t-shirt designs. By purchasing our products, you agree to the terms and conditions of this Refund Policy.

  1. Eligibility for Refunds: a. Damaged or Defective Products: If you receive a t-shirt design that is damaged, defective, you may be eligible for a refund. b. Printing Errors: In the event of printing errors or mistakes on our part that affect the quality or accuracy of the design, you may be eligible for a refund. c. Non-Delivery: If you do not receive your t-shirt design within the estimated delivery time, you may be eligible for a refund.

  2. Non-Eligibility for Refunds: a. Change of Mind: We do not offer refunds for t-shirt designs due to a change of mind or personal preference. We encourage you to carefully review the product description, size charts, and design samples before making a purchase. b. Incorrect Size Selection: We do not offer refunds if you mistakenly choose the wrong size for your t-shirt. Please refer to our size charts for accurate measurements and select the appropriate size. c. Design Customization: Refunds are not available for t-shirt designs that have been customized or personalized according to your specific requirements, such as custom text or images.

  3. Refund Process: a. Notification: If you believe you are eligible for a refund, please contact our customer support team within [15] days of receiving your t-shirt design. Provide details of the issue, along with supporting evidence such as photographs, to facilitate the refund process. b. Evaluation: Our team will review your refund request and assess its eligibility based on the criteria mentioned in this policy. c. Refund Options: If your refund request is approved, we will provide you with the following options:

    • Refund: We will initiate a refund to your original payment method for the purchase price of the t-shirt design.
    • Replacement: If available, we may offer a replacement of the damaged or defective t-shirt design. d. Refund Timeline: The time it takes to process the refund may vary depending on your payment provider. 

  4. Contact Us: If you have any questions, concerns, or requests regarding this Refund Policy or the process of requesting a refund, please contact our customer support team at info@suntextees.com